If your Cowley car needs work and you cannot easily get it to Hayes, ask us about free collection and a courtesy car before you put the booking off.
Cars tend to go wrong at inconvenient moments, and the repair then competes with everything else you have planned. In Cowley, where older cottages sit alongside streets of later housing, plenty of people simply do not have a spare hour or a second driver to take the car in.
We offer free collection with a service or repair booking and, where one is available, a courtesy car. Both are subject to availability, eligibility and booking conditions. We would rather explain that at the start than promise something and let you down later, so this page sets out what to expect and what to ask.
Start with a call or an enquiry. Give us your address, the make and model and what the car has been doing, and we will confirm if collection can be arranged. When it can, the vehicle is taken to our Hayes workshop, where we inspect it, explain what we find and recommend what needs doing. You get a clear estimate before repairs begin, and the work only goes ahead once you agree. Free collection exists to help people with no easy way of delivering the car themselves, so tell us your circumstances plainly.
Whether a courtesy car is possible depends on what is available when your car is booked in. It is not offered with every job, and a quick service may not need one. A larger repair, particularly one where we are waiting on parts, is the time to ask. Mention how you use your car and how long you could manage without it. Then check the conditions: who can drive, what to do about fuel, and when it needs to come back. Clear answers now avoid awkwardness later.
We suggest a short list. Would my address and vehicle be eligible for free collection? Is a courtesy car likely to be free on my dates? Which booking conditions apply? When will the car come back, and who contacts me with the estimate? If your car is unsafe to drive, say so, because that changes how we plan it. Take a note of what we tell you, and ring again if anything changes on your side before the booking date.
Cowley lies beside Uxbridge and Yiewsley, with older cottages and later housing close to the canal. Some drivers in the area have a straightforward drive to Chesterfield Way in Hayes, UB3 3NW, while others would rather not risk it with a poorly car. We also work with drivers in Hillingdon and West Drayton, so the same advice applies across that side of the borough. Get in touch, describe the problem and we will say what arrangement is possible for your booking.
We also help drivers with vehicle collection and courtesy car from nearby Uxbridge, Yiewsley, Hillingdon, West Drayton, and the garage in Hayes is the base for all of it.




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It is aimed at drivers with no practical way to bring the car in, which includes an unsafe car or a busy schedule. Eligibility and availability still apply, so tell us your situation when you book and we will confirm.
You can ask, and we will try to fit your preference, but collection depends on availability. Offering a couple of possible days gives us more room, and we will confirm the arrangement before the booking is final.
We give a clear estimate before repairs begin. If we find something else during the job, we explain it and ask before doing extra work. You stay in control of what is done.
The garage is in Hayes. Choose your area to see how we help locally.
Tell us what you need and we will get back to you.
Prefer to talk? Call 0208 843 9091. Opening hours: Monday to Friday 8:30AM - 5:30PM, Saturday 9:00AM - 1:00PM, Sunday closed.
MTS Garage Services, 5 Chesterfield Way, Hayes, Middlesex, UB3 3NW